i ordered a htc thunderbolt phone from verizon wireless website 20 days back but till now i did not get any delivery they have taken the money from their website online banking systemm when i called the customer care and tell them the problem they asked me the order no thank god i wrote it on a piece of paper so i told them that order number and then they said this phone has been delivered . i was very surprised when i heard it . they said you have taken the delivery . so i want to complain against them . tell me where to complain it .