Can I upgrade speaker software of my nokia 6101?

I want to upgrade speaker software of my nokia 6101, because I don’t know why, but I am facing some problem in my phone. When I answer the call, then I am not able to get that what the person on the other end is saying but that person can hear me properly. I think upgrading software can solve this problem or is there any other option to get rid from this problem? Help me to solve this problem and instruct me step by step.

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