how to track cell phones?

My friend bought a cell phone a few months ago but it “went missing” in her friend’s car the very day she bought it. She’s been paying the bill and has noticed that there have been no calls made or anything but she wanted to cancel it but she has a contract and can’t afford to cancel. The carrier is Verizon. Is there any way to track the cell phone? Would Verizon make some kind of deal regarding the price on ending the contract since the phone was never used? Please help

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