Why i am not getting able to pay verizon one bill online?

Right now I am facing a problem with the online payment of my Verizon one bill payment. I use to pay one bill for my internet and cell phone and all other which I am using from the Verizon operator. But today every time I was trying to pay the bill an error message just pop up in front of me you are not authorized. So I want to ask this from you guys why this error message is appearing? And how can I pay the bill?

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