Why I could not hear the person on the other end in my nokia 5500?

This phone is simple phone and there are only some essential features present in this phone. From last some days this phone is creating a problem that whenever I make a call or receive any call then I am not able to hear the person on the other end. I have tried to solve this problem by resetting the phone. But again after some days I am facing the same problem. Tell me what can I do to solve this problem?

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