Why I can’t hear the other end via my Blueant v1?

I have bought Blueant v1 and it connect and pair easily but creates problem in working. I have removed my phone battery and restarted my Blueant v1 as instructed by technical support adviser. But it still won’t work. I have tried to pair with different droid and facing the same problem. When I make any call from it, I can’t hear the other end but loud static. anyone else having this problem? Please help me.

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