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Why downloaded videos from Samsung media hub is not playing in my Samsung Tab?

I have a Samsung galaxy Tab 10.1 and I have downloaded some videos from Samsung media hub by paying some bug. They all are fully downloaded in my Samsung Tab but whenever I am trying to play them the screen goes black and won’t play any thing after that. Now I want either my money back or fix this problem but don’t know how to do? So any one knows how to fix this problem?

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